Tenant Questions

Tenant Questions

What happens if the tenant doesn’t pay the rent on time?

The rent is due on the 1st of each month. Most properties have a 3-day grace period which means the tenant must pay rent before the close of business on the 4th, however tenants must check their lease for grace periods. If the rent remains outstanding on the 5th, then a late fee is assessed and a 3-day demand letter is processed. If the tenant has not paid rent plus late fee by the 10th nor has the tenant contacted the property manager, then the dispossessory process begins.

How does the tenant report a maintenance problem?

The tenant contacts the Property Management Company, PLPM to report all maintenance issues. The tenant should place routine maintenance requests online through the tenant portal to avoid confusion. In the event of an after-hours emergency, the tenant should call the office and follows the voice mail prompt to report the emergency and also submit their maintenance request via on-line.

Tenant Portal

At lease signing tenants will successfully gain access to the Tenant Portal by logging into the system. This is where tenants submit request through the portal.

When submitting a request be sure to describe your problem in detail for better service.

Before completing the maintenance request, please read the below trouble shooting guide. Completing these steps can save you money!

Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:
  • Smoke Detector won’t work when tested – Test with approved smoke detector smoke spray, replace battery.
  • Smoke Detector beeps – Replace battery, check for proper wire termination connection.
  • No power to plugs or switches – Check and reset breaker panel or replace blown fuses. Check and rest all GFI outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
  • Garbage disposal doesn’t work – Do you hear a buzz noise? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench. Put the wrench in the center shaft and twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. Repeat until the object is removed.
  • No hot water -Check thermostat on tank for proper temperature setting. Check that thermostat is not set to “vacation”. Check and reset breaker in power panel. Check and reset button next to thermostat.
  • Hot water is too hot -Check thermostat on tank & turn down.
  • Toilet is plugged/clogged – Plunge and test.
  • Plumbing or fixtures leak – Turn off water fixture, turn off water at supply line and notify PLPM immediately
  • No Air Conditioning – Check all circuit breakers. Clean and replace filter and test.
  • No heat – Check thermostat. Check that furnace covers are in properly. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities or issue and order to disconnect the utility?
  • Dishwasher won’t drain – Clean food/debris from bottom of dishwasher.
  • •Dishwasher grinds or no water is coming in – Turn off, if no water on the bottom pour two large glasses of water into the bottom, then re-start dishwasher. If problem continues, call PLPM and do not use dishwasher.
  • •Refrigerator too warm or too cold – Check thermostat in refrigerator is set correctly
  • Water drips from freezer to refrigerator compartment – Remove all food and store in a cooler. Turn off refrigerator and allow to defrost. Turn refrigerator back on and replace food.
  • No Electricity – Check all breakers, flip them hard to the OFF position and then hard to the ON position, Check all GFI in bathrooms, kitchens, laundry room, and garage. Replace any blown fuses. Call Georgia Power at 888-660-5890.
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